Spatial Business Systems10/12/2020
The SBS Automated Electricity Style (AUD) 2018 item will end up being accessible through SBS on Feb 1, 2017.Spatial Business Techniques Inc; 12 videos; 767 views; Last up to date on May 14, 2020.SBS functions with FME consumer institutions to specify a deal that contains custom training, mentoring and deployment of targeted services to support real business issues associated to the incorporation of spatial details.
The FME QuickStart will be directed by a Licensed FME Professional, working directly with the QuickStart customer to provide timely outcomes at an affordable price. This giving stresses the abilities of FME Cloud and furthermore consists of a defined deal of cloud-based credits. The FME Fog up QuickStart is usually also directed by a Qualified FME Expert who functions to deliver spatial ETL solutions and enterprise automation without the want to invest in on-premise hardware and software. Hes the có-founder of GlSuser and several other technology web books. Moreover, when submitting a support request, the technical contact must possess a baseline knowing of the specified issue and an capability to replicate the issue in purchase to support SBS in diagnosing and triaging the issue. 2.5 No Sensitive Personal Info. Otherwise, you may publish a common ticket using the types here. Contact Info 7175 W Jefferson Ave, 4300 Lakewood, CO 80235 supportspatialbiz.com 1 (303) 847-4200 Follow Us Solutions Integrated Style Options Substation Style Suite Software Automated Energy Design Software program Electricity DataHub Data Solutions FME Software program Data Administration Extensions PIug-ins SpatialBiz PIug-in SBS Software program Support Login to Help Portal Support Tickets Exercising Consulting Peer Utility Group SDSIC About SBS Team Partners Careers News Occasions SBS Blog site Product Information SBS Events Get in touch with SBS Solutions Options Integrated Style Options Substation Style Suite Software Automated Power Design Software Power DataHub Information Options FME Software Data Administration Extensions PIug-ins SpatialBiz PIug-in SBS Software program Assistance Login to Help Portal Assistance Tickets Teaching Consulting Peer Power Group SDSIC About SBS Team Partners Professions News Events SBS Blog site Product News SBS Events Contact SBS Answers SBS Software Support House. SBS Software program Assistance SBS Software program Support Review and post your support tickets right here. Support Table LOGIN or make an accounts to obtain notices about your support requests. SBS Servicing SUPPORT Contract Products: Energy DataHub (All Modules) Automated Power Design Substation Style Collection Physical Substation Design Suite Protection Control Support Level: Regular Version Time: October 2016 Supplied that the customer has a valid permit to one or even more of the software program products shown above from Spatial Business Systems, Inc. Spatial Business Systems License Fees DueSBS) and provides compensated the applicable license fees due, then SBS will provide the customer with maintenance and support solutions by offering prior notice to customers, provided constantly that such modification does not really materially reduce the high quality, accessibility or advantages of these upkeep and support offerings. DEFINITIONS. Capitalized terms used thus but not really described shall have got the symbolism given to them in the suitable License Contract. The described terms below shall have got the meanings given to them: 1.1 Consumer indicates the party that certified the Software pursuant to a License Contract with SBS. Error indicates a material and reproducible failing for the Software to perform in considerable compliance with the suitable user records despite the clients use of the Software in compliance with that records. License Agreement means the relevant license agreement between SBS and Client under which SBS scholarships to Client, during the term of such license contract, certain rights to gain access to and make use of the Software. Maintenance indicates the routine prevention andor correction of Errors in the Software via common discharge of bits, bug repairs and the like, as additional described thus. Major Release(s i9000) means a launch of the Software program which will be not merely a area or bug fix discharge but which consists of substantially new features or functionality. Major Releases are currently numbered sequentially as Times.X, such as 7.0, 7.1, 7.2, 7.3, 8.0, etc. Minor Release(t) means a release of the Software program which is mainly a plot or bug fix launch and does not consist of substantially brand-new features or features. Technical Support contains the pursuing benefits: Unlimited entry to SBSs Complex Support personnel via age- mail (supportspatialbiz.com), during Regular Business Hours: 8:00AMeters-5:00PM Mountain Time (UTC-07:00), Mon through Friday (excluding standard U.S. Technical Assistance for the Software in multiple conditions (age.g. License Contract and user documentation. Ability to publish and track support seat tickets in the Online Support Center. Up to two hours of weekend or after-hours support for prepared Produces or Maintenance (48 hours advance notice needed and subject to employees availability). Technical Assistance Standards. SBS will respond to and answer requests for Technical Support in accordance with the table set forth below. Vital Sev1 Description Resolution Manufacturing crash, like critical loss of availability, data or protection issue. SBS will suggest a issue resolution plan, with planned completion time and responsible individuals named, centered on a mutually decided timeline. High Sev2 Description Resolution Issue with primary efficiency that significantly interferes with day time to time operations. Brief workaround accessible Commercially fair work to resolve. SBS will suggest a problem resolution program, with planned completion time and accountable individuals named, within 24 hrs. Likely to end up being resolved prior to or in next bug release, depending on release routine, complexityinvasiveness. Low Description Resolution Minor issue that will not influence day time to time operations. The designated SBS Complex Assistance representative(t) will create commercially sensible attempts to stay engaged with Customer (either on the cell phone, via email or through SBSs site) as shown above and will employ additional members of SBSs development group on an as-needed basis. Technical Assistance is accessible for all versions and releases of the Software program; provided, nevertheless, that quality of an Mistake may need installation of a Small Launch or Major Release. For each like issue posted by Customer to SBS, SBS shall maintain a record of like request and apprise the Consumer of the position of the problem as required. SBS shall provide Customer with a unique ticket amount for each such technical assistance request. Exclusions. Support does not include the correction or quality of Mistakes to the level ensuing from (a) Software program misuse, changes or mixture with various other items by Consumer or a third party, or (b) changes in, incompatibility of or modifications to any Client or third-party hardware or software program used by Customer in connection with the Software program; excluding, in each like case, where like conduct will be specifically pre-authorized by SBS in writing. Customer Obligations. Customers technical connections must become adequately trained and knowledgeable about the Software program and the network and environment in which it can be utilized in purchase to assist in Technical Support. Moreover, when distributing a assistance request, the technical contact must have got a baseline knowing of the specific issue and an capability to recreate the issue in order to aid SBS in figuring out and triaging the issue. No Secret Personal Info.
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